Spirit Daughter

Oct 2017- Apr 2024

Operations Manager

• Managed all aspects of website operations, including content upload, site updates, copy and user experience optimization- (Shopify)

• Collaborated with cross-functional teams to launch new product offerings and promotional initiatives- managed product launch from start to finish

• Developed and implemented customer support strategies to enhance overall satisfaction and retention rates. Handled escalated tickets, providing tech stack support + Looms for staff and customers.

• Created an in-depth, exhaustive SOP to train employees

• Subscription efficiency and effectiveness utilizing ReCharge .

• Developed and implemented strategic purchasing plans to optimize inventory levels and reduce costs

• Managed out-of-state fulfillment center, and communicated with them daily regarding orders, inventory, products, and fulfillment. 

• Interfaced with all vendors + legal

• Paid contractors with Gusto + and other payment methods. 

• Attended two of the largest gem shows in the country every year, creating a team to travel, arranged travel, purchased up to $40,000 of product, arranged shipment of product, photography, packaging, and product launch

• Product testing

• State tax compliance with TaxJar + Avalara

• Course content + community management

• Print-on-demand upload and point person for Printify and Gooten

• Cross-marketed products based on season via ReBuy

• Collaborated with Marketing creating Shopify Collections for their email campaigns based on customer feedback found in Okendo

• App + product + systems research